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Customer Complaints Process Automation 9.00 Download
10/29/2015
The Customer Complaint Process Management. Automation of ISO procedure. This procedure automates the usual (and very useful) event of customer complaint.. The procedure starts with the fill in of the complaint form. On this form there is the possibility to attach files. The tasks arise the one after the other in the Tasks menu of the employees of the company. The "operations manager" can see at any time what tasks are running, their past history, users that have been assigned and assignment and finish time. All this information is important in order to evaluate every employee's contribution into the company. Every customer complaint procedure is coordinated by an intelligent agent, named "CUST_COMPLAINT". The agent's action plan (process ...


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